Return Policy makes every effort to ensure that your order is delivered to quickly and reliably, and that all merchandise arrives undamaged and with no missing parts. If you do need to make a return, our professional staff will be happy to assist you with the process.

Exchanges & Refunds

  • All returns or exchanges must be made within 30 days of the date of purchase.
  • Merchandise must be returned to us in new condition.
  • Customers are responsible for all shipping costs during any return or exchange.
  • All merchandise must be returned with shipping charges pre-paid.
  • Free shipping is not available for the replacement merchandise.
  • All merchandise returned for refund is subject to a 15% restocking fee. Exchanges are not subject to a restocking fee.
  • All shipping & handling fees are non-refundable.
  • All returns or exchanges require an RMA number assigned by an authorized representative. The RMA number should be clearly marked on all packages. Merchandise without an RMA will be returned to sender.
  • Refunds are calculated based on the purchase price of the merchandise only.
  • Please allow up to 10 days from the date of our receipt of the merchandise for processing.

RMA Numbers

Please call 1-888-322-9826 or use our contact form to request an RMA number. If contacting us via email, please include your order information and a description of the issue prompting the return and a representative will contact you shortly.

Return Address

Authorized returns should be shipped to:

       Dock Builders Supply
       Attention: Returns
       6202 Powell Road
       Gibsonton, FL 33534

When returning products, it is highly recommended that you use a service that provides delivery tracking, such as UPS or FedEx. We do not recommend using the US Postal Service for returns. If your order was sent to you via common carrier/freight truck, then the return merchandise usually needs to be returned using common carrier/freight truck as well.

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